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Work  ✺  Engineering  ✺  Leadership


Monzo is a UK based 'challenger bank', taking on the traditional banking industry with a more user-friendly and product focused mindset. For several years in a row it was voted the 'UK's most desirable startup to work at', thanks to the legendary culture and technical problems.

I applied to the bank in 2019, and was fortunate enough to earn a spot on the engineering leadership team.

My Role

My role was to lead two teams on the COps vertical. The engineering teams in this group were focused on building the infrastructure for Monzo's large customer support network, and the live chat that is available on demand in the app.

I worked on several initiatives that had impact not only in my group, but across the organisation. These included:

Growing an engineering team?

I am open to advising/coaching for companies who are scaling their engineering teams. Drop me an email below and let's chat!

Email James