Monzo is a UK based 'challenger bank', taking on the traditional banking industry with a more user-friendly and product focused mindset. For several years in a row it was voted the 'UK's most desirable startup to work at', thanks to the legendary culture and technical problems.
I applied to the bank in 2019, and was fortunate enough to earn a spot on the engineering leadership team.
My role was to lead two teams on the COps vertical. The engineering teams in this group were focused on building the infrastructure for Monzo's large customer support network, and the live chat that is available on demand in the app.
I worked on several initiatives that had impact not only in my group, but across the organisation. These included:
- Redesigning the engineering interview process to encourage a more diverse selection of applicants. We found that our take home test was putting off folk who had less time to complete the task, due to things like caring responsibilites. We gave candidates the choice to show us their technical skills in whichever way they chose to suit their strengths.
- Introducing 'Team Health Checks', which we ran with teams across the organisation.
- Running a technical blog post initiative, with the goal being to diversify the selection of engineers who were writing blog articles for the MoonPay website.